In telecommunications, broadband is a wide bandwidth data transmission with an ability to simultaneously transport multiple signals and traffic types. The medium can be coaxial cable, optical fiber, radio or twisted pair. Broadband provides a superior internet experience over dial up connection as it allows ease of downloading or uploading large-sized files or multimedia content web pages much faster. TRAI has defined Broadband as 'an always-on' data connection with minimum speeds of 512 Kbps.
It's an always-on Internet service, where high speed Internet is delivered over special cables. This technology uses Fiber and Coaxial cables to deliver Internet that has a higher capacity and are more weather resistant in comparison to Telephone cables that are designed to carry voice only. Cable Internet uses a Cable Modem to communicate between your computer and the Internet. It works in very similar manner as the modem used for dial up connection, but converting your data requirements into a high speed form compatible with the cable infrastructure.
Cable Internet uses a cable modem to communicate between your computer and the Internet. The interface is between the higher speed coaxial cable and your PC. A cable modem has a capacity to transmit data at upto 4 Mbps, which is many times higher than a typical 56 kbps dialup modem.
Ordinary dial-up modems are not suited for cable internet. You need a special cable modem that would connect to your computer. When you take service from City Broadband, at an additional cost the modem is provided by us.
Fiber to the x (FTTX) is a generic term for any broadband network architecture using optical fiber to provide all or part of the local loop used for last mile. FTTX is a generalization for several configurations of fiber deployment, arranged into groups like FTTH/FTTB/FTTF (Fiber laid all the way to the home/building/Floor) and with copper wires completing the connection. As fiber optic cables are able to carry much more data than copper cables, the traditional copper based networks are being replaced by fiber and thus paving the way for providing Gig interfaces for the subscribers.
You can apply for new connection via website and City Broadband mobile app
No payment has to be made at the time of applying of an order. Post feasibility check, you would receive a confirmation email for making online payment to activate service.
Once your application has been processed for technical feasibility and when your building has been verified you will receive a call from City Broadband to assist you on selecting a tariff plan and in making online payment. If you wish to make offline payment the company will arrange for pick up of your cheque/cash. Installation will be done after the realization of subscription amount. On the time of installation you will need to submit the below listed documents for enabling service activation.
The following documents need to be submitted
Installation charges are based on the validity of plan selected. Currently, there are installation charges for new plan.
Yes, beside the plan and installation cost, there will be a refundable deposit of Rs 500 or Rs 1000 or Rs 2500 or 5000 based on the network available in your area you will be charged during the time online or offline payment.
Benefits of an online service booking varies according to the plan taken
3/6/8 months (MB / Dual plan) get 10% extra GBs.
12+ months plan get 15% extra days for Unlimited Plans
3/4 months plan, get Rs 50 waiver on installation charges
6/8/12 months plan, get FREE installation
Tariff plan is a plan that a subscriber has opted for determining his requirement for Speed and usage for a given pre-determined validity.
We offer different types of plan such MB (Data transfer plan), Unlimited Plans, Dual Speed Plans (High speed Up to Free resources & reduced speed till validity expiry), Day & Night Plans (Low speed during Day time & increased speed during Night time). You can choose your appropriate plan according to your requirement and usage.
City Broadband offers plans with speeds from 1 Mbps - 40 Mbps speed to residence and enterprise.
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
City Broadband has introduced a Mobile application to serve its subscriber with ease and convenience. Features of the City Broadband app are as mentioned below:
You need to renew your account when it nears the threshold of your Mb limit /Service validity. City Broadband will intimate you when you are reaching the threshold by SMS/email or call, to facilitate service renewal.
Procedure for renewal by online payment using net banking /Credit card(Master/visa)/ Debit Card/ Wallet Cash cards
In Mobile app go to my accounts menu>> Renew My Account, Select new plan or Renew this Plan and follow the online payment procedure.
We assist in offline account renewal using cash or cheque through our collection executives. You will have to call your respective location call center to place a request for payment collection. An executive will visit your location address to collect the payment within 48 hours.
Account Number is the unique identification number assigned to every subscriber in City Broadband. The number has to be kept handy while interacting with City Broadband service executive.
Step 1) Type password & your City Broadband User Id in the following format PWD (space) User name/Account Number. For eg, if your account number is 123456, then your SMS will be as follows: PWD 123456 or if your user name is kunal, then your SMS will be as follows: PWD kunal SMS the above format to 95222 75610 and we will reset your password. The system generates a new random password and this will be sent to you as a reply to your SMS. For security reasons, we advise you to login and change your password immediately
If you are shifting your home, you can call up City Broadband customer care to find out whether the new location already has the City Broadband service. If service is available at new location, our Customer care will take down the request for a shift in location. The one-time charge for shifting is Rs. 500.
We are happy to assist you with any technical related issues faced while using our service. A technical team member will be assigned to your case to resolve the issue. However, before you call us to register complaint please run through the following checklist.
Please go to Start > Run, here type 'cmd' and the Command prompt / DOS prompt will appear. In the Dialogue box which appears please type 'ipconfig /release' followed by 'ipconfig /renew'. Then try to surf again.
Disable and then enable your LAN card / Wireless Card / switch off your router, wait a few seconds and then switch it on again.
If your internet does not work post following the above steps, please contact the support team according to your location visit
If you are facing service, billing or connection related issues, please register your complaint through the following channels
1) Call customer care (http://cityinfosol.com/support.php)
° SMS SERVE(Space)Account number/username to XXXX XXXX XX
° City Broadband MOBILE APP (link) login with your username and password and click on support menu, view the available engineers in your location, confirm and get real time support. If, no engineer is available at the time of complaint registration the system will automatically schedule request.
You can cancel or disconnect your City Broadband account by registering disconnection request either by call or email.
In the unlikely event of you deciding to cancel your application for a City Broadband connection, for any reason, the appropriate refund will be made by City Broadband in the stipulated time.
Should you decide to disconnect your City Broadband connection after activation, you will get refund once you register request asking for a disconnection by call or email http://cityinfosol.com/support.php. The refund would be made after adjusting any dues and will be made by City Broadband by cheque within a stipulated time period.
The port is already open. This error occurs under Windows 95/98 and indicates that there is no dial-up adapter present in the Network applet of the Control Panel. To resolve the problem, remove WinPoET, add a dial-up adapter, and then restart the PC. The error may continue to appear if you attempt when WinPoET is already connected.
You have entered an incorrect user name or password.
The port or device is disconnecting. This error usually occurs under Windows 95/98 and indicates that there is no dial-up adapter present in the Network applet of the control panel. To resolve the problem, remove WinPoET, add a dial-up adapter, and restart the PC.
The port is not open. This error usually occurs on Windows 95/98 and indicates that there is no dial-up adapter present in the Network applet of the Control Panel. To resolve the problem, remove WinPoET, add a dial-up adapter, and then restart the PC.
The port is disconnected. – OR – The specified port is not connected. This error could indicate a problem with your Internet Service Provider (ISP). Contact your ISP for assistance.
621, 622, 623, 624 & 625
The error occurs on Windows NT 4.0 workstation or server. To resolve the problem open RAS settings and configure the iVasion PoET adapters for dial-out..
The port has been disconnected by the remote machine. You have entered an incorrect user name or password. – OR – The connection is not valid (for example, the cable is unplugged).
The port was disconnected due to hardware failure. This error occurs if you try to connect when WinPPPoverEthernet.exe is not running or is not fully loaded.
The port has been disconnected by the user. You have clicked ‘Cancel’ on the WinPoET Dialer dialog box.
The port is in use or is not configured for Remote Access dial out. On Windows 95/98, refer to error number 602 for information. On Windows NT 4.0, refer to error number 621 for information.
Cannot register your computer on the remote network. You have entered an incorrect user name or password.
Internal authentication error. This error occurs if you have not appended your user name with the correct AC-specified context. – OR – No dial-up adapter is installed. See Installing the iVasion PoET Adapter for Windows NT.
Your account is time-restricted. Log on during the designated time.
Your account has been disabled. Contact customer support
Your password has expired. Contact customer support
The account does not have Remote Access permission. You have entered an incorrect user name or password.
Your modem (or other connecting device) has reported an error. You may have either incorrectly installed WinPoET or removed the iVasion PoET adapter (in Windows 95/98). Remove WinPoET, restart your PC, and re- install WinPoET.
You may have either incorrectly installed WinPoET or removed the iVasion PoET adapter (in Windows 95/98). Remove WinPoET, restart your PC, and then re-install WinPoET..
The port is not configured for Remote Access. This error occurs under Windows NT (WKS or SVR). The solution is to open the RAS settings and configure the iVasion PoET adapters for dial-out and the TCP/IP protocol.
Access denied due to invalid username and/or password on the domain.
Hardware failure in port or attached device. This error occurs if you try to connect when WinPPPoverEthernet.exe is not running or is not fully loaded.. – OR – On Windows NT, you may have reinstalled WinPoET without removing the previous installation adapters.
Your account has expired. Contact customer support.
RasMan initialization failure. Check the event log. This error may occur on Windows NT. Reapply the Microsoft Windows NT Service Pack.
PPP timeout. You have entered an incorrect user name or password. OR – The connection is not valid (for example, the cable is unplugged).
PPP terminated by remote machine even though a valid connection has been detected. Contact your ISP for assistance.
No PPP control protocols configured. This error is occurs when there is an Access Concentrator (AC) problem with your ISP.
Remote PPP peer is not responding. You have entered an incorrect user name or password. OR – The connection is not valid (for example, the cable is unplugged).
The PPP link control protocol has been terminated. This error occurs on Windows NT if Net BIOS is not installed. In the Control Panel of the Network applet, install the Net BIOS Interface service.
The requested address has been rejected by the server. Remove the IP address and re-try.
The remote server cannot use the Windows NT encrypted password. You may have selected an NT encrypted password in the phone book entry. Clear the check box to access the server.
Error code = 751 and extended error code = 0 both these errors occur if dial -up adapters are already in use by another connection.
Error code = 752 and extended error code = 0 both these errors occur if the TCP/IP bindings have been removed from the Ethernet card. To resolve the problem, restart your computer.